Frequently Asked Questions

Q: How do I redeem 10% off my first order?
Simply subscribe to our newsletters or register for a new account and you're welcome email will contain details on how to redeem your 10% off.  If you forget to use your discount code then simply send us a message and we'll credit the amount back onto your account.  Please note that the sign up newsletter discount code will only work once.

Q: How do I know my payment information is safe?
Your personal security is paramount to us. Your payments are processed by SagePay or Paypal, and secured by Mastercard Secure Code.

Q: What payment methods do you accept?
We accept the following major credit and debit cards: Visa, Visa Electron, MasterCard, Maestro. Payment may also be made via Paypal.

Q: Why will my card payment not go through?
Unfortunately we are not always able to provide specific reasons for payment failure, as the payment is processed by a third party company and also involves your bank's clearing systems. As best practice, we will encourage customers to ensure all information is entered correctly and exactly the way it appears on your statements/cards. If you still experience problems, try another payment card or payment method such as Paypal.